Plain English Summary
- We collect only the information needed to communicate with you, deliver our services, and improve our website.
- We do not sell your personal information or use it for unrelated advertising purposes.
- When we support a client sub-account, we process information only on that client’s instructions.
- We use appropriate security measures and retain information only as long as it is needed.
- You can contact us at any time to ask about, access, correct, or delete your information.
Information We Collect
We may collect information you provide directly to us, such as your name, work email address, company name, phone number, and the details you share when requesting a consultation, support, or services. We may also collect limited technical information when you use our website, including device, browser, IP address, and page-usage data.
Information from our services
If you engage Tetra crystals, we may receive project communications, account access details, and operational information necessary to provide white-label GoHighLevel fulfillment. We ask clients to provide only the access and information required for a specific task.
How We Use Your Information
We use information to:
- Respond to inquiries and schedule discovery calls.
- Provide, maintain, and support our services.
- Manage our client relationship, billing, and service communications.
- Protect our website, accounts, and services against misuse or security incidents.
- Understand and improve our website, operations, and customer experience.
Data Processing and Client Sub-Accounts
Tetra crystals provides services to agencies and may access their GoHighLevel sub-accounts. In these cases, our agency client remains responsible for the data in its sub-accounts and acts as the controller of that data. Tetra crystals acts only as a service provider, processing the information under the client’s documented instructions and solely to deliver agreed services.
We do not contact an agency’s end clients, use sub-account data for our own marketing, or disclose it except as required to perform the services, comply with law, or protect the security of the account and our systems.
Third-Party Disclosures
We may share information with trusted service providers that help us operate our business, such as hosting, communications, scheduling, analytics, payment, and collaboration providers. These providers may access information only as needed to perform services on our behalf and are expected to protect it appropriately.
We may also disclose information when required by law, to respond to valid legal requests, or when necessary to protect the rights, safety, and security of Tetra crystals, our clients, or others. We do not sell personal information.
Data Security & Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is completely secure, but we continuously work to keep our practices appropriate to the information we handle.
We retain information for as long as reasonably necessary to deliver our services, meet legal and accounting obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete it or de-identify it in accordance with our retention practices and client commitments.
Contact Us
For questions about this Privacy Policy, your personal information, or a privacy request, please contact us at support@tetracrystals.com. We may need to verify your identity before completing a request.